customer service phone number
Coinbase is one of the most popular online platforms for buying, selling, and storing digital currency. Boasting more than 7.4 million users, Coinbase is relied upon heavily by many crypt investors for the exchange and wallet services they offer. Despite the extreme popularity of Coinbase, the platform has traditionally been exceptionally difficult to contact in the case of technical difficulties, frustrating thousands of users.
Fortunately, Coinbase has responded to the feedback provided by its user base, and has recently launched a new dedicated customer service line that can be reached anywhere in the world during business hours. Alongside the new customer care phone line, users now have access to an updated and streamlined customer service that addresses many of the issues presented by the older system.
Launching a dedicated customer help line is often one of the first steps for any business, but the decentralized nature of the cryptocurrency means that customer-facing help is rare. The Coinbase platform has faced a significant amount of negative feedback for what users perceive to be an attitude of neglect toward them, which has catalyzed a response from the platform that endeavors to address these fundamental concerns.
It’s clear that the dedicated Coinbase customer phone number will address a wide range of issues moving forward, especially as the number is available to international users. Coinbase users will be able to use the help line to resolve safety issues and the ID verification process, which are the most common and most frustrating problems reported.
Coinbase has explicitly stated that in order to eliminate any potential threat of abuse, it’s not possible to request account details or transaction history via the number. The Coinbase customer help line is also not intended to be used to deliver help regarding digital currency trading, or issues with withdrawals or deposits.
The Coinbase customer service phone number is open from 8am to 5pm Pacific Standard Time. It’s unlikely that we’ll see any efforts made for a more localized solution for different regions as it’s taken Coinbase long enough to establish a solution for a single time zone.
It’s clear from the reactions of Coinbase users online that the customer service line launch is a strong step in a positive direction. Although Coinbase could still benefit from a more proactive stance towards customer service and assistance, the new Coinbase dedicated customer service line is set to eliminate many headaches moving forward.